Phone: +212522524741     |     Mail: contact@assahilvoyages.com

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Assahil Voyages et tourisme

TERMS AND CONDITIONS

All travel companies have Terms & Conditions but usually it is the “fine print”. Ours are here for your total confidence in us, so please read it thoroughly because we want your travel with us to be free from any worry and totally enjoyable.

All Bookings of transfers, hotels, excursions, car/coach rentals or any packaged tour will be arranged by:

ASSAHIL VOYAGES & TOURISME sarl.

Head Office : N°133, El Wahda II, 1er Etage – HAD SOUALEM – Casablanca – Maroc

Tel: +(212)522 963 469 Fax: +(212) 522 963 024

Branch Office: Hay Haddaouia 1, Rue 12, n°18  – CASABLANCA – Maroc

Tel: +(212)522 524 741 Fax: +(212) 522 524 637

Email: contact@assahilvoyages.com

All bookings/confirmation/modifications should be made in writing by fax or email to the above addresses.

First reply is guaranteed within 48 workable hours, then once the bookings are launched we have to wait for the suppliers answers.

The date, for all reservations, cancellations and changes, is considered the date in which such information is received in our offices. Prices, schedules and any program item should not be changed after definite confirmation of your travel except in case of «force majeure» or when your security is involved.

Reservations

All reservations and later on, modification of reservation, or cancellation, should always been made in writing, then followed by a deposit for definite confirmation of all arrangements provided by ASSAHIL VOYAGES & TOURISME. Such deposit shall be deemed as consent to our terms and conditions. Generally there is no charge for our consultation and proposal to you except as noted above. But once your itinerary is confirmed and validated by a deposit, only one change is accepted free of charge. Any change after that will be charged 20 USD or 15 Euros.

Children’s Reservations

We happily apply a discount (based upon age) to all children’s reservations when a room is shared with parent. Please inquire.

Passports and Visas

It is the sole responsibility of each traveller to obtain and hold a valid passport and a Visa – when required- for travel to Morocco. European and American citizens do not need a visa, however the passport should have at least 6 months to expiry from your return. For other nationalities, please inquire.

Groups coming from countries where there is no Moroccan Embassy or Consulate: we can sometimes help getting a visa on arrival at airport : please enquire.

Licence du Ministère du Tourisme N° 23D/16 – RC 8447 Casablanca – Patente : 55775328– CNSS : 9703829

Payments

All payment are made payable to ASSAHIL VOYAGES & TOURISME by Bank wire transfer, hereunder is our bank data :

ASSAHIL VOYAGES & TOURISME

Bank Name : Attijariwafa Bank

Bank City (or Region): Casablanca

Account Number : 007 780 0003344000000194 27

Bank Branch : Ain chok

SWIFT Code : BCMAMAMC

Destination Country : Morocco

A copy of the Swift issued by your bank should be send by email to ASSAHIL VOYAGES & TOURISME  (contact@assahilvoyages.com)

Deposits

A 30% deposit of the total cost of the program shall occur upon confirmation of all services.

The balance of the whole cost must be received by ASSAHIL VOYAGES & TOURISME at least fourty five (45 days prior to the first day of the reservation dates. All reservations made with less than 30 days remaining until the date of departure must be accompanied by the full amount of the requested services’ cost.

Cancellations and Refunds Prior to departure

75 days + 100% refund

74 to 45 days 75% refund

44 to 21 days 50% refund

20 to 7 days 30% refund

6 days or less including no show : 0% refund

Cancellations must be always made in writing and considered effective on the day received by ASSAHIL VOYAGES & TOURISME by mail or fax signed by the consumer.

Certain custom programs may have a different refund policy depending upon the program and payment requirements of the venues booked. You will be advised of any change. Otherwise the above cancellation policy applies.

In the case of a tour being cut short by the client, no matter what the cause may be, no reimbursement will take place.

Travel Insurance. No unused service will be subject either to refund.

ASSAHIL VOYAGES & TOURISME carries liability insurance and conforms to Moroccan laws regulating insurance

standards in the travel and tour agency industry. We are insured by AXA. However, we advise our clients to carry multi-risk insurance to guard against cancellations, sickness, injury, costs of search and rescue, or loss of property during their entire tour.

Responsibility and legal requirements

ASSAHIL VOYAGES & TOURISME acts as an agent in making and securing all arrangements for transportation,

sightseeing and accommodations for the program concerned. ASSAHIL VOYAGES & TOURISME does not own or manage, control or operate any transportation vehicle, hotel, restaurant or any other supplier of service. Participants are subject to any terms or conditions of the supplier. By confirming your itinerary and paying the deposit requested you agree that neither ASSAHIL VOYAGES & TOURISME or any of its representatives shall be liable for any loss, injury or damage to you or your property or in connection with any accommodations, transportation or other services resulting either directly or indirectly from any occurrences beyond its control including breakdown of equipment, strikes or theft. Passengers are subject to all laws and customs in Morocco. ASSAHIL VOYAGES & TOURISME reserves the right to decline, accept or retain a member of any tour and it reserves also the right to make necessary changes in itinerary or services, to substitute accommodations or any tour service. ASSAHIL VOYAGES & TOURISME reserves the right to cancel a tour at its own discretion in which case a full refund of monies paid will be made. ASSAHIL VOYAGES & TOURISME cannot be held responsible for any events beyond its control, such as, without limitation, acts of God, war (declared or undeclared), terrorist activities, strikes or government restrictions, nor, in the absence of its own

negligence, for personal injury, property damage or loss of earnings from any event (whatsoever) caused by persons not controlled by ASSAHIL VOYAGES & TOURISME, including but not limited to employees of bus companies, hotels or restaurants. No employee or other representative may change the terms under which you agreed to participate.

In purchasing a travel package through ASSAHIL VOYAGES & TOURISME the passenger expressly agrees to the terms and conditions above.